The 5 Key Reasons Why IT Initiatives Fail

By David Mainville

Someone on Twitter recently asked me, “What are the 5 main reasons IT Service Management projects fail.” I really didn’t have to give it much thought. After 30 years practicing ITSM the reasons are pretty much top of mind. So I quickly rattled off the following:

  1. No plan
  2. Unrealistic expectations
  3. Skepticism
  4. Poor requirements
  5. Not doing the hard work

The more I thought about it the more I realized that these items are not unique to ITSM at all. They can apply equally well to any endeavor, whether it’s implementing a new IT system, rolling out a business process, or something more personal, like embarking on an exercise program.     (Click Here to Learn More….)

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