By David Mainville
Someone on Twitter recently asked me, “What are the 5 main reasons IT Service Management projects fail.” I really didn’t have to give it much thought. After 30 years practicing ITSM the reasons are pretty much top of mind. So I quickly rattled off the following:
- No plan
- Unrealistic expectations
- Skepticism
- Poor requirements
- Not doing the hard work
The more I thought about it the more I realized that these items are not unique to ITSM at all. They can apply equally well to any endeavor, whether it’s implementing a new IT system, rolling out a business process, or something more personal, like embarking on an exercise program. (Click Here to Learn More….)
